Privacy Policy

Your Data, Your Trust – How We Keep It Secure

Last updated: 5 September 2026

FutureWave Accounting Ltd (“FWA”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services or become a client.

1. Who we are

FutureWave Accounting Ltd is the data controller responsible for the personal information covered by this Privacy Policy.

Our website is: futurewaveaccounting.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: louise@futurewaveaccounting.co.uk

You can also contact us by post at our registered office, details of which are available on our contact page and through Companies House.

2. The information we collect

The information we collect will depend on how you interact with us.

Website enquiries

If you contact us using our website contact form, we may collect:

  • your name;
  • your email address; and
  • any information you choose to include in your message.

You may also choose to contact us directly by email or post. In these circumstances, we may collect the information you provide to us.

Prospective and existing clients

If you enquire about or engage us to provide professional services, we may collect information necessary to:

  • respond to your enquiry;
  • assess whether we are able to provide services to you;
  • enter into and manage our professional relationship with you; and
  • provide accountancy and related professional services.

Depending on the services provided, this may include personal, business, financial, accounting, tax, payroll and other information relevant to the services you have asked us to provide.

Website and technical information

When you visit our website, certain technical information may be collected automatically. This may include information such as:

  • your IP address;
  • browser type and settings;
  • device information;
  • pages visited;
  • the date and time of your visit; and
  • other information relating to your interaction with our website.

Further information about the cookies and similar technologies used on our website is available in our separate Cookie Policy.

3. How we use your information

We may use your personal information to:

  • respond to your enquiries and requests;
  • communicate with you;
  • provide the accountancy and other professional services you have requested;
  • manage our relationship with you;
  • maintain our business and professional records;
  • comply with legal, regulatory and professional obligations;
  • protect the security and operation of our website and systems; and
  • establish, exercise or defend legal claims where necessary.

We will only use your personal information where we have a lawful basis for doing so.

4. Our lawful bases for processing

Depending on the circumstances, we may process your personal information because:

  • it is necessary to take steps at your request before entering into a contract or to perform a contract with you;
  • it is necessary for us to comply with a legal obligation;
  • it is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests; or
  • you have given us your consent.

Where we rely on consent, you may withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before consent was withdrawn.

5. Who we may share your information with

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services. Depending on the circumstances, these may include providers of:

  • website hosting and related website services;
  • email and IT services;
  • secure cloud storage and document management;
  • accounting, financial and professional software;
  • banking and payment services; and
  • professional, legal, regulatory or other business support services.

We may also share information with HM Revenue & Customs, regulatory bodies, professional advisers, law enforcement agencies or other authorities where required or permitted by law.

We only share personal information where there is a legitimate reason to do so and take appropriate steps to ensure that information is handled appropriately.

6. How we store and protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Information received through our website or by email may be processed and stored using our email and business systems. Where information is retained electronically, it may be stored securely using our Microsoft 365 and SharePoint environment.

Access to relevant systems and information is restricted to authorised users. We also use appropriate security measures, which may include password protection and multi-factor authentication.

Although we take reasonable steps to protect personal information, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

7. How long we keep your information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on factors including:

  • the nature of the information;
  • the purpose for which it was collected;
  • whether we have an ongoing relationship with you;
  • legal, tax, accounting, regulatory or professional record-keeping requirements; and
  • whether the information may be required for the establishment, exercise or defence of legal claims.

When information is no longer required, we will securely delete or anonymise it where appropriate.

8. Embedded third-party content

Our website may include content or services provided by third parties.

YouTube

Our website includes a short video supplied through YouTube, which is displayed using YouTube’s privacy-enhanced mode. The video plays automatically on a continuous loop while it is visible on the page and cannot be played, paused or otherwise controlled by visitors.

When the embedded video loads, YouTube and Google may process certain technical information in accordance with their own privacy policies.

Google Maps

We use Google Maps on our contact page to show the location of our registered office. If you choose to use the “Open in Maps” option, Google Maps will open in a separate browser tab.

Third-party services such as YouTube and Google may process personal information in accordance with their own privacy policies. We recommend that you review their privacy policies for further information.

9. Cookies

Our website uses cookies and similar technologies for purposes including website functionality, security and performance.

Some third-party services used on our website may also use cookies or similar technologies.

For detailed information about the cookies and similar technologies used on our website, including information about how you can manage your cookie preferences, please see our separate Cookie Policy.

10. Links to other websites

Our website may contain links to external websites or services.

This Privacy Policy applies only to the FutureWave Accounting Ltd website. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to read the privacy policy of any external website you visit.

11. Your data protection rights

Under UK data protection law, you have a number of rights in relation to your personal information. Depending on the circumstances, these rights include the right to:

  • be informed about how your personal information is used;
  • request access to the personal information we hold about you;
  • request that inaccurate or incomplete information is corrected;
  • request the erasure of your personal information in certain circumstances;
  • request that the processing of your personal information is restricted in certain circumstances;
  • object to certain types of processing;
  • request the transfer of certain information to you or another organisation in certain circumstances; and
  • withdraw consent where we rely on your consent to process your information.

Some of these rights apply only in certain circumstances and may be subject to legal exemptions or limitations.

If you wish to exercise any of your rights, please contact us using the details set out below.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner’s Office (“ICO”), the UK’s data protection regulator.

13. Children’s privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children through our website. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to investigate and, where appropriate, remove the information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the date at the top of this Privacy Policy will be updated accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

15. Contact us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we handle your personal information, please contact us using the following details:

FutureWave Accounting Ltd

Email: louise@futurewaveaccounting.co.uk